Client Assistance

Customer Support & Frequently Asked Questions

Find immediate answers regarding our business verticals, franchise procedures, and technical engagements, or raise a support ticket directly with our operations desk.

Knowledge Base

Frequently Asked Questions

How can I become an authorised franchisee for Native Araku Coffee?

Mercora International is the authorised Franchise Development Partner for Native Araku Coffee. We offer both compact kiosk and flagship café models. We guide you through site feasibility, interior design, espresso machine procurement, barista training, and uninterrupted single-origin bean supply. You can submit an enquiry through our Coffee Products page or contact us at +91 76800 77222.

What is the Smart Crop Doctor platform and how does it work?

Smart Crop Doctor is our flagship DPIIT-recognised (DIPP258473) AgriTech platform. It leverages DGCA-approved drones equipped with multispectral sensors and AI algorithms to scan crop fields, diagnose leaf diseases early, assess chlorophyll and soil moisture levels, and optimise fertilizer spraying. This service is supported by our technical partnership with Drone Anatomy.

What frameworks and standards do your IT Services and PMO practice follow?

Our technology consulting and QA practices adhere strictly to ISTQB testing standards, PMP® and PRINCE2® project governance, ISO quality benchmarks, and Agile/Scrum delivery. Software QA covers automated Selenium/Appium test suites, security testing, performance benchmarking, and user acceptance testing.

How does Mercora facilitate Global Trade under IEC ACEFM7191A?

With our official Importer Exporter Code issued by DGFT Hyderabad, we assist businesses with buyer-seller matchmaking, Incoterms advisory (FOB, CIF, EXW), international NCNDA agreements, export documentation, customs clearance, and supply chain logistics for Indian agro-commodities, specialty spices, and textiles.

What is the WHITE WORLD initiative?

WHITE WORLD is a curated e-commerce and lifestyle apparel platform launching under Mercora's Textile & Apparel vertical. It specializes in premium white apparel and accessories crafted from sustainable fabrics. Importantly, WHITE WORLD provides skill training and sustainable livelihoods for women tailors, tribal artisans, persons with disabilities, and underprivileged youth.

Where is Mercora International headquartered and can we visit your office?

Our corporate headquarters are located at Flat No.212, 2nd Floor, Prime Legend, Botanical Garden Road, Kondapur, Hyderabad – 500084, Telangana. Prospective partners, enterprise clients, and franchise candidates are welcome to schedule an in-person meeting by writing to info@mercorainternational.com.

Helpdesk

Submit a Support Ticket

Existing clients, franchisees, and supply chain partners can open a priority assistance ticket.

Institutional Collaboration

Ready to scale enterprise value, engineer innovation, or explore global trade?

Partner with a DPIIT-recognised multidisciplinary firm operating across 11 high-impact business verticals.